Privacy policy

Who we are

[LEGAL ENTITY NAME], trading as upzel.ai, [REGISTERED ADDRESS], is the controller of your personal data. Contact: [PRIVACY EMAIL].

What we collect

We collect only what we need to respond to you and run the service.

• Audit form: name, work email, website, country, and optionally your WhatsApp number and competitor names.
• Messages you send us by WhatsApp or email.
• Analytics data, only if you accept analytics cookies: pages viewed, device type, approximate location.

Why we use it

We use your details to prepare and send your audit, to reply to you, and to provide services you sign up for. We rely on your consent for the audit form and for analytics, and on our contract with you for paid services. We do not sell personal data.

Who we share it with

We share data with service providers that help us run the site and the service, such as hosting, email, form handling and analytics providers: [LIST OF PROCESSORS]. Each is bound by a data processing agreement.

Transfers outside the UAE and Saudi Arabia

Some providers store data outside the UAE and Saudi Arabia. Where that happens we use the safeguards the law requires. [CONFIRM TRANSFER MECHANISM FOR EACH COUNTRY.]

How long we keep it

We keep audit requests for [RETENTION PERIOD] and client records for as long as the contract lasts plus [PERIOD], unless the law requires longer.

Your rights

Under the UAE PDPL and the Saudi PDPL you can ask us to:

• Tell you what data we hold about you and give you a copy
• Correct data that is wrong
• Delete your data
• Stop or restrict processing
• Withdraw your consent at any time

How to contact us or complain

Email [PRIVACY EMAIL]. We reply within [RESPONSE PERIOD]. You may also complain to the UAE Data Office or to the Saudi Data and Artificial Intelligence Authority (SDAIA).

Changes

We will post any change on this page. Last updated: [DATE].